Self Storage FAQ

Storage Help: Get answers to Storage FAQ

At Storage World we make moving and storing easy. With our self storage services, you can move and store your belongings when you want and at the pace you want. You’ll never have to worry about rushing to get your items packed and loaded to be moved or stored away. For frequently asked self storage questions, you’ll be able to find our answers below or call us at 770-927-4503.

Frequently asked storage questions

When can I move in?
If there is a storage space available you can move in anytime.

What type of documentation do I need to provide in order to rent a space?
All you need is a Government issued form of ID (example: driver’s license, state id, or passport)

Do I need to sign a long-term lease?
No, we rent on a month-to-month basis unless the customer requests it.

What about insurance?
We have brochures and contact information referring you to an agent in getting storage insurance. You can also contact your automobile or homeowners insurance agent to see if your items are covered.

Does someone have to be in the office to let me through the security gates?
No. At the time of signing your lease you will be given your own security password code that will allow you access from 6 a.m. to 10 p.m., 365 days a year.

How do I make a payment?
You can either pay in person, through the mail or on our website. You may also sign up to have the payment automatically deducted from your credit card.

What forms of payments do you accept?
Checks, Cash, Money Orders, VISA, MasterCard, Discover and American Express

Do you sell moving boxes and storage supplies?
Yes, here at Storage World we have moving boxes and all your storage supplies. Stop in at one of our convenient locations to purchase packing and moving supplies to safely store your items.

How do I know how much storage space I will need?
Use our storage unit size calculator to give you an idea on what fits in a particular storage unit.

Can I just stop by to view the facility and storage spaces? Or do I need an appointment?
Stop by anytime between the hours of 9 a.m. and 6 p.m. Monday – Friday and 9 a.m. and 4 p.m. on Saturday for a complimentary tour of our facility.

Do I need to bring my own lock?
You can, but Storage World gives you one for FREE at the time of move in and it is yours to keep.

How much notice needs to be given when I move out?
We require a written notice at least 5 days prior to move out.

Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions of a specific item.

Are there any additional fees?
Standard Self Storage does require a one-time administrative fee of $15 which is to be paid at the time of signing. We do not require a security deposit.

What are the hours of operation?
The office is open Monday – Friday 9 a.m.-6 p.m. and Saturday 9 a.m.-4 p.m. We are closed on Sunday. The gate access hours are 6 a.m. – 10 p.m. 7 days a week. 24 hour gate access may be available for commercial customers, with approval of management.

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(770) 927-4503

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